SHIPPING & RETURNS
Fresh Coffee. Carefully Packed. Delivered with Care.
Every order that leaves Special Reserve Coffee Roasters is packed with the same attention we put into roasting it. Our goal is simple, to get your coffee to you as quickly, safely, and affordably as possible.
Whether you’re ordering from across town or across the world, we’re committed to making your experience smooth from checkout to your first cup.
GETTING YOUR COFFEE TO YOU
We proudly ship throughout the United States and to many international destinations. To provide the best value, we ship using both USPS and UPS, selecting the carrier that offers the best combination of speed, reliability, and cost for your order. Our goal is to save you money while getting your coffee to your door as quickly as possible.
Order Processing
Most orders are roasted, packed, and shipped within 1–3 business days.
During periods of high demand or special releases, processing may take a little longer, but we’ll always work to get your order on its way as quickly as possible.
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey.
Domestic Shipping
We ship throughout the United States using trusted carriers including USPS and UPS.
Delivery times vary depending on your location, but most domestic orders arrive within 2–7 business days after shipment.
International Shipping
We’re proud to serve coffee lovers around the world.
International shipping rates and delivery times vary by destination.
Please note that customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are determined by local customs authorities and are not included in your shipping cost.
Shipping Accuracy
Please double-check your shipping address before completing your order.
Incorrect or incomplete addresses may delay delivery or result in additional shipping charges if a package must be returned and reshipped.
COFFEE IS AT ITS BEST WHEN IT’S FRESH
That’s why we roast in small batches and package every order carefully to preserve aroma and flavor during transit.
We’re not interested in warehouse coffee. We want your first cup to taste like it just left the roastery.
IF SOMETHING ISN’T RIGHT
Because coffee is a fresh food product, we generally cannot accept returns on opened coffee.
However…
If something isn’t right, we want to know. If your order arrives damaged, incorrect, or there’s a problem with your shipment, please contact us as soon as possible. We’ll work with you to make it right.
Customer satisfaction is incredibly important to us.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
Whenever possible, include photos of the packaging and product so we can quickly resolve the issue.
Lost Packages
If your tracking information indicates your package has been lost or has stopped moving for an unusual amount of time, please reach out to us.
We’ll work with the shipping carrier to locate your package and help determine the best solution.
WE’RE HERE FOR YOU
We’re a small business built around great coffee and even better customer relationships. If you ever have questions about an order, shipping, or one of our coffees, we’re always happy to help.
CONTACT US ANYTIMEWE DON’T JUST WANT TO EARN YOUR ORDER
We want to earn your trust.
Every bag we roast represents our commitment to quality, craftsmanship, and the belief that exceptional coffee should arrive exactly as intended.
Thank you for choosing Special Reserve Coffee Roasters. We truly appreciate your support and look forward to sharing many great cups with you.